Leveraging Social Media as a Customer Service Tool [HOWTO]
Many brands are still finding a hard time in leveraging social media the right way. Is it Facebook, Twitter, LinkedIN, or YouTUBE? Which works best for your business model? How do you leverage social media to quantify and measure your ROI? Well, these are actually some of the most common questions that I have been hearing in the last year or so. Various brands are making serious attempts and investments to identify if social media can be a space where they can succeed. You’re not the only one wondering the same question.
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06/27/2011
